Krakow is retiring the Karta Krakowska app on 10 August. Here is the migration checklist

Krakow plans to switch off the standalone Karta Krakowska application on 10 August 2026. The change concerns the mobile carrier of resident entitlements, not the Karta Krakowska programme itself. The city says discounts, access to eligible season tickets and existing user accounts will continue, while plastic cards will work without change.

What to know

The practical task is to install the free mKraków application, open the Karta Krakowska service and sign in with the same email address and password already used for the card account. The activation flow also asks the user to confirm a telephone number and PESEL, then enter a one-time SMS code. The city says a new card application is not required for the transfer.

Residents should not wait until the final weekend. A useful check is to confirm that the Karta Krakowska service appears as active, that any season ticket is visible and that the telephone number attached to the account is current. People who rely on the physical card do not need to move to the app merely to keep the plastic card working.

What it means

mKraków is broader than the old card application. The official service page lists public-transport timetables, waste collection schedules, city news and maps among functions available without activating an individual entitlement. After Karta Krakowska is connected, the app can also carry eligible resident benefits and named period tickets.

This is a service-transition guide, not a guarantee that every screen or payment method will remain unchanged. Readers should use the city pages below for the current activation instructions and contact Karta Krakowska support if account data, PESEL verification or the SMS step fails.

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